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Raleigh, NC 27608  
Telephone: 919/571-8300  
  
Lawyers seeking justice for investors
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  Frequently Asked Questions
What can I do if I am unsure about whether I have a valid claim?
How will Hartzell & Whiteman, L.L.P. evaluate my case?
Will the initial consultation cost me anything?
How will I be charged for attorneys fees in the event you take my case?
What costs will I have to pay in addition to attorney fees?
What is a class action lawsuit?
What is a shareholder derivative action?
When am I entitled to bring my claim in federal or state court?
What is securities arbitration?
Who sponsors securities arbitration?
What are the advantages of securities arbitration?
What are the disadvantages of securities arbitration?
How long does the process take?
Do investors ever win in arbitration?
Should I contact my broker-dealer about settling the case?
Can the regulatory authorities assist in recovering losses?
Does it matter when I made the investment?
How do I get started?

What can I do if I am unsure about whether I have a valid claim?
The first thing you should do is to take our test to determine whether you may have been the victim of fraud or other misconduct. [Click Here] If you believe you may have been the victim of securities fraud, you should contact an experienced attorney who will evaluate your case and advise you on your options.

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How will Hartzell & Whiteman, L.L.P. evaluate my case?
Hartzell & Whiteman, L.L.P. is a law firm that assists investors to prosecute securities claims through litigation and arbitration. Our lawyers handle everything from complex federal and state court litigation, including class actions, to individual customer arbitrations. Due to our experience in these matters, we are frequently able to evaluate an investor's case during an initial telephone call or meeting. If it appears that the case requires more thorough investigation, we will ask the client to let us review documents such as promotional materials, account statements, trade confirmations and the like. We are often able to conduct additional investigation through the internet or other research sources available to us. After we review your case we will meet with you again to discuss your options.

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Will the initial consultation cost me anything?
No.

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How will I be charged for attorneys fees in the event you take my case?
You should know that lawyers typically work on one of three fee arrangements: contingency fee, hourly fee or flat fee. In a contingency fee arrangement, the lawyer will charge a percentage, usually 25% to 40%, of the amount of any recovery received from the defendant. While the amount of a contingency fee is sometimes larger than an hourly fee would be, the lawyer would receive nothing if the case turned out to be unsuccessful. Hourly fees are computed based on the time expended by the lawyer and his staff times their hourly billing rates and are payable regardless of the outcome of the case. Sometimes a lawyer will charge a flat fee for a case, or for a phase of a case.

The fee agreement, and the amount of the expected fee, is something that the client and lawyer need to discuss thoroughly before any significant legal services are rendered. It is our standard practice to reduce the fee agreement to writing to avoid possible misunderstandings.

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What costs will I have to pay in addition to attorney fees?
Typically, the client is asked to agree to bear all expenses associated with the case. These expenses include such things as filing fees, deposition expenses, copying costs, long-distance telephone charges, delivery charges, expert's fees for consultation or testifying, and any travel expenses. The lawyer should advise you concerning anticipated expenses.

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What is a class action lawsuit?
A class action lawsuit is one in which one or more individuals (the "named plaintiffs") sue on behalf of themselves and a class of persons whose claims are similar to those of the named plaintiffs. A class action is appropriate in cases in which the named plaintiff alleges that the defendant committed the same wrong to large group of persons. The advantages of class action are that the claims of a large group of injured persons can be decided in one suit rather than in hundreds or thousands of individual lawsuits. By aggregating claims with those of the entire class, the named plaintiff is frequently able to pursue a claim that would be too expensive to prosecute on an individual basis.

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What is a shareholder derivative action?
Shareholders have a limited right to participate in the governance of a corporation. Even if a shareholder believes that corporate management has abused its power or received illegal profits, the shareholder may not be permitted to sue in his own name due to the fact that the claim actually belongs to the corporation. In that instance, the shareholder may be able to sue the company's officers and directors in the name of the corporation. The lawsuit is called a "derivative" action because the shareholder is not suing the corporation in his own name, but rather he is bringing a claim on behalf of the corporation to recover damages suffered by the corporation. In a shareholder derivative suit, all shareholders benefit if a recovery is received by the corporation. Typically, the attorney who handled the case is compensated out of the corporation's recovery.

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When am I entitled to bring my claim in federal or state court?
You are entitled to file your complaint in court unless you signed a written customer agreement that contains an arbitration clause. Because most broker-dealer firms require customers to sign account agreements that contain arbitration clauses, most securities disputes involving broker-dealer firms are resolved in arbitration.

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What is securities arbitration?
In 1987, the U.S. Supreme Court held that brokerage firms could enforce pre-dispute arbitration clauses contained in their standard form customer agreements. Virtually all brokerage firms' customer agreement forms now contain arbitration clauses. As a result, most disputes between brokerage firms and customers are arbitrated. Arbitration is a private dispute resolution process in which three arbitrators are appointed to decided the merits of a case. One of the arbitrators is required to be associated, presently or formerly, with an NASD member. The purpose of having an "industry representative" on the panel is to assure that the panel will have the expertise and experience necessary to understand the transactions and practices involved in the case. The other two panel members are typically professionals, such as lawyers, accountants, investors or retired judges, who have an interest in securities or dispute resolution. In an arbitration, the parties are typically represented by counsel and present evidence through testimony and documents as in a court proceeding.

A significant except to mandatory arbitration exists for class action claims.

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Who sponsors securities arbitration?
The largest sponsor of securities arbitration is the National Association of Securities Dealers, Inc. ("NASD"), which is a self-regulatory organization whose members are brokerage firms. The NASD has been granted authority by Congress through the Securities and Exchange Commission to regulate its members and individual brokers. Other organizations, such as the New York Stock Exchange, also conduct securities arbitrations.

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What are the advantages of securities arbitration?
Arbitration has a number of advantages. Arbitration is generally less time consuming and less expensive than court, due to the fact that deposition discovery and motions practice is rare in arbitration. Pre-hearing procedures are more limited in arbitration than in court, and arbitrations are typically resolved in 12 to 18 months as opposed to 18 months to two years or more for court cases. However, unlike court, formal rules of evidence and procedure are inapplicable, and therefore the process is often more streamlined and less contentious. Many arbitration hearings are resolved in less than two full days of hearing time.

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What are the disadvantages of securities arbitration?
The most significant disadvantage is that the parties give up their right to trial by jury. In addition, the parties do not have the procedural and evidentiary protections provided through our court system. Limited discovery can be disadvantageous. Arbitration requires the payment of significant filing and hearing fees.

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How long does the process take?
Court cases typically take from 18 months to two years or more. An advantage of arbitration is that cases are resolved more quickly, generally within 12 to 18 months.

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Do investors ever win in arbitration?
Yes. According to a recent study by the U.S. General Accounting Office, customers are successful in being awarded some damages in approximately 55% of the cases that are decided by an arbitration panel. In addition, approximately 50% to 60% of the cases that are filed are settled before an arbitration decision is rendered.

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Should I contact my broker-dealer about settling the case?
Experience has shown that brokerage firms are generally unwilling to make settlement offers before a claim has been filed. Brokerage firms sometimes seek to delay matters by suggesting that the customer write a complaint letter. After receiving the letter, the firm then spends considerable time "reviewing" the matter prior to denying the claim some months later by means of a terse, non-responsive letter. We recommend that customers not write complaint letters to their brokerage firms without the assistance of a lawyer. Such efforts rarely bear fruit, and while time is passing the statute of limitations continues to run.

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Can the regulatory authorities assist in recovering losses?
The regulatory authorities, such as the SEC, the NASD and state securities regulators, are in the business of enforcing their rules and regulations through disciplinary processes. They are not set up to help individual customers recover their losses, and efforts to enlist the assistance of regulators is often a source of significant delay. We do encourage our clients to cooperate fully with law enforcement authorities and regulators, and to report misconduct where appropriate, but such contacts should be done in consultation with the lawyer.

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Does it matter when I made the investment?
Yes. It is to your advantage to act quickly if you believe your money has been mishandled. In addition, if you allow too much time to pass your claim may become barred by the applicable statutes of limitations. Contact us if you wish to receive more information about statutes of limitations.

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How do I get started?
We would like to have the opportunity to discuss your concerns with you on a confidential, no cost basis. Please contact us.

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