{"id":198,"date":"2007-07-24T15:06:22","date_gmt":"2007-07-24T15:06:22","guid":{"rendered":"https:\/\/www.stockbrokerfraudblog.com\/2007\/07\/morgan_stanley_again_last_in_c"},"modified":"2021-09-20T15:41:15","modified_gmt":"2021-09-20T20:41:15","slug":"morgan-stanley-again-last-in-c","status":"publish","type":"post","link":"https:\/\/www.investorlawyers.com\/blog\/morgan-stanley-again-last-in-c\/","title":{"rendered":"Morgan Stanley Last Again in Customer Satisfaction"},"content":{"rendered":"

\t\t\t\tEach year the research firm of J.D. Power ranks the largest brokerage firms based on customer satisfaction. This year’s survey polled 5,000 investors and asked them to rate factors such as the quality of their broker, account set-up, investment offerings, and investment performance. Similar polls are taken regarding airlines and other companies which serve the public. <\/p>\n

For the second straight year, Morgan Stanley’s retail brokerage unit ranked 11th in customer satisfaction, which was last place in the poll. Highly publicized problems at Morgan Stanley, including a public uprising of high level executives, prompted the ousting of that firm’s CEO. <\/p>\n

The management shake-up also included replacement of the head of Morgan Stanley’s retail unit, with James Gorman moving from Merrill Lynch to accept the position. Changes have been initiated by Gorman, including the release of almost 1,000 under-performing brokers and addition of several new products. While his efforts may be a work in progress, results so far have obviously been less than stellar. <\/p>\n

Continue Reading \u203a<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"

Each year the research firm of J.D. Power ranks the largest brokerage firms based on customer satisfaction. This year’s survey polled 5,000 investors and asked them to rate factors such as the quality of their broker, account set-up, investment offerings, and investment performance. Similar polls are taken regarding airlines and other companies which serve the […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"categories":[3787],"tags":[],"class_list":["post-198","post","type-post","status-publish","format-standard","hentry","category-morgan-stanley"],"yoast_head":"\nMorgan Stanley Last Again in Customer Satisfaction — Investor Lawyers Blog — July 24, 2007<\/title>\n<meta name=\"description\" content=\"Each year the research firm of J.D. Power ranks the largest brokerage firms based on customer satisfaction. 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